Please note the following terms and conditions for international orders.
For International Orders Shipped to the Customer's International Address:
The customer agrees to pay any and all customs/VAT charges and is responsible for estimating and covering any VAT, GST, Duty, Tax, handling fees, customs clearance charges, and/or other costs associated with the shipment.
A damage claim due to shipping MUST be made within 24 hours of receipt of the international order. The customer agrees to provide full photographic evidence of damage including photos of all boxes and packaging.
A new product will be shipped or a refund provided if and only if our international delivery service determines that the damage was caused during shipment.
RimPro-Tec checks each order and records photos to ensure that all items have been included when shipped.
For International Orders Shipped to a Freight Forwarding Service or Secondary International Address that is NOT the home or business address of the customer
RimPro-Tec is NOT responsible for any complications arising from Freight forwarding or change of address once the boxed shipment has left the premises.
We strongly recommend that you do not use a freight forwarder or a secondary address where you are not there to receive the goods.Once the shipment is received and signed for by a Freight Forwarding Service or any agent at a secondary address, all responsibility for the shipment ends.
We will provide tracking numbers and locations of the shipment, but we are not responsible for any damage that might occur from the time the shipment is received at the freight forwarder or secondary address to the time it arrives at its final destination.
For domestic shipping in the USA, UK, and or New Zealand please reference the following.
The shipping time sometimes shown (during checkout) is an estimate from the shipping provider for how long the product may take from the day of shipment.
We will not ship to P.O. Box addresses boxes will not be received.
Please include a physical address when checking out on the website.
RimPro-Tec reserves the right to choose the shipper that is most appropriate for the product(s) parcels will require a signature confirmation upon delivery. Our shipments are all digitally confirmed delivery at your shipping address all responsibility end once delivery is made.
If the delivery "cannot be found” at your location or “disappears” or is deemed “stolen" after our carrier indicates that it has been delivered, we cannot replace or refund your purchase.
The responsibility for shipment is yours once the product(s) have been verified as delivered to your address.
Most orders are sent out within 24 hours or on the next business working days.
International orders will require additional delivery time.